Guarantee

Vrogum grants a 5 years Guarantee on all delivered Vrogum-products according to the Danish law of building materials.

1. The present Guarantee is valid for a period of 5 years with effect from date of invoice and covers defects in manufacturing and/or material.
2. On findings of defects and shortcomings your complaint must be in writing and promptly forwarded to Vrogum.
3. By defects, damages and shortcomings you have to send photos of the goods in question, and Vrogum will then estimate to what extent removal of defects can take place by means of repairs/partial replacement or by delivery of other goods.
4. If defects in manufacturing and material can be set right by means of repairs/partial replacement, the defect must be remedied by your company. However, Vrogum pays the costs in full, provided that you forward an offer for the repair/replacement before commencement.
5. In case that faults, damages or defects in material cannot be remedied on the spot by your company, Vrogum is obliged to deliver other parts or goods without cost of materials/products on your part. Other parts/products will be send by post or together with a subsequent order/delivery. This does not apply to the costs as stated under item 8.
6. Should Vrogum have ceased production of an article at the time of complaint, Vrogum shall be entitled to supply you with a similar product.
7. A condition for this guarantee is that the product currently is in good repair according to the Vrogum Fitting and Maintenance Guide.
8. The present Guarantee does not cover the expenses by fitting of another product including the expenses of dismounting the defective and faulty product.
9. The guarantee does not meet defects and shortcomings that are due to:

• Defective fitting or incorrect operation.
• Improper maintenance.
• Wrong keeping, transportation etc.
• Unauthorised effort to make repairs.

This guarantee only applies to products that are fitted in Great Britain and Ireland at the time the claim is forwarded.